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How Smart Leaders Build Organizational Differentiation Through Culture, Alignment, and Collective Performance
In 2019, when Amara Ndlovu stepped into her role as chief executive of a mid-sized logistics firm based in Durban, the organization was fragmented in ways that weren’t immediately visible on financial statements. Each branch performed reasonably well on its own, yet the company as a whole lacked coherence. Decisions were inconsistent, standards varied from…